Returns & Exchanges
You can return or exchange an item within 7 days of delivery. Transparent, seamless, and guided personally by our concierge.
Return Window
7 Days of Delivery
Returns & exchanges eligible
Item Condition
Unworn with Tags
Original luxury packaging
Refund Processing
5 to 10 Working Days
Back to original payment method
Damaged / Wrong Item
48-Hour Notice
Free replacement or refund
Returns & Exchanges
You can return or exchange an item within 7 days of delivery.
Conditions
Items must be unworn, unwashed, with all tags attached and in the original packaging.
How to return or exchange
Message us on WhatsApp at +971 50 273 6767 or email concierge@arboutique.ae with your order number and the item. We will share the next steps.
Initiate Your Request
Message our concierge team on WhatsApp at +971 50 273 6767 or email concierge@arboutique.ae with your order number and the item(s) you wish to return or exchange.
Courier Collection
Our team will confirm eligibility and arrange a convenient courier pickup from your delivery address.
Inspection & Refund
Upon receipt at our atelier, pieces are inspected. Refunds are issued to your original payment method within 5 to 10 working days.
Refunds
Once we receive and check the item, we refund it to your original payment method. It can take 5 to 10 working days to show in your account, depending on your bank.
• Card Payments: Credited automatically back to the original card used at checkout.
• Cash on Delivery: Processed via direct UAE electronic bank transfer once bank details are verified by our finance desk.
Damaged or wrong item
Contact us within 48 hours of delivery with a photo. We will replace it or refund it at no extra cost.
Return delivery
Return delivery is paid by the customer, except for damaged or wrong items.
Start a Return
Have your order number ready. Our concierge will guide you through return pickup and size replacement options.